Bittner AI

Business process automation · Southwest Michigan

Your business is doing work that software should be doing.

Not the work that needs judgement. The other work — the copying, the checking, the remembering, the re-typing. We build systems that do it, so your team only sees the moments that actually need a person.

See what we could automate Book a discovery call
One lead, two businesses

The same enquiry. One of them has a system.

Today

  1. A lead submits your form7:40pm
  2. It sits in an inboxuntil somebody opens it
  3. Someone reads it and works out what it is4 minutes
  4. Someone decides whether it is worth pursuingjudgement, uncosted
  5. Someone types it into the CRM6 minutes
  6. Someone writes a reply5 minutes
  7. Someone remembers to follow upor does not
  8. Maybe they booknext morning, at the earliest

With a system

  1. The lead submits your form7:40pm
  2. It is written down before anything else runsnothing can lose it now
  3. The model reads what they actually wroterequest, urgency, what is missing
  4. Your rules and the model decide togetheranything unclear goes to a person
  5. The CRM record already existswith the detail attached
  6. They get the right response, in your words7:40pm
  7. Booking, follow-up or escalation happenswithout anyone remembering
  8. You get one notificationanswering one question

The right-hand column is not faster because it works harder. It is faster because nobody had to be available.

01 — The problem

Your team should not have to be the automation.

None of this is hard. That is exactly why it is expensive: it never appears as a line item, so nobody ever costs it. Ask how many times each of these happened in your business this week.

  • Copying the same details between systems

    Form to inbox to CRM to calendar to invoice. Every re-typing is a chance to get it wrong, and collectively it is a part-time job nobody was hired for.

  • Reading an enquiry to work out what it is

    Someone has to decide what is being asked, how urgent it is and whether it is even work you do. That decision waits for a person to be free.

  • Answering the same question again

    Hours, pricing, availability, what happens next. The answer has not changed in a year and it is still being typed by hand.

  • Following up because somebody remembered

    Follow-up happens when things are quiet and stops when they are busy, which is precisely backwards from when it matters.

  • Checking whether anyone replied

    Opening a thread to find out nothing has changed produces no value and consumes attention at random intervals.

  • Routing a request to the right person

    A human triage step that runs on availability rather than rules, and stops entirely at 5pm and on weekends.

Five minutes here. Ten there. Forty times a month, by the most expensive person available. The work is invisible because it never gets costed, and it never gets costed because nobody writes it down.

02 — What could we automate

Pick the work that eats your team's time.

Each one shows the same process twice: how it runs today, and how it runs as a system. These are the shapes we build — not a menu of packages.

Responding to leads

Today

  1. A form is submitted
  2. Somebody notices it
  3. Somebody reads it and decides what it is
  4. Somebody decides whether to pursue it
  5. Somebody types it into the CRM
  6. Somebody replies
  7. Somebody follows up, or forgets

With a system

  1. The submission is recorded before anything else runs
  2. Phone and email are verified
  3. The description is read for request, urgency and scope
  4. Rules and the model decide together; anything unclear goes to a person
  5. The CRM record is created with the detail attached
  6. The right response goes out, in wording you approved
  7. Booking or follow-up is scheduled without anyone remembering

Customer intake

Today

  1. The customer fills in what they can
  2. Somebody notices the detail is incomplete
  3. Somebody emails to ask for the rest
  4. The customer replies, eventually
  5. Somebody re-keys all of it into the system of record
  6. Somebody checks it against what you already hold

With a system

  1. One intake asks once, and asks the right follow-up questions
  2. What is missing is identified at the moment it arrives
  3. The record is filed correctly the first time
  4. It is screened against the records you already hold
  5. What was found is reported by name, never as a cleared status
  6. The file exists before anyone has read the email

Scheduling

Today

  1. Somebody offers three times
  2. None of them work
  3. Somebody offers three more
  4. It is booked, in one calendar
  5. Somebody sends a reminder, or does not
  6. Half the calendar is work you did not want

With a system

  1. Qualification happens before a slot is ever offered
  2. Only real availability is shown, from your real hours
  3. They book themselves, at 11pm if that is when they are looking
  4. The calendar and the record update together
  5. Reminders go out on their own
  6. The calendar fills with work you actually want

Follow-up

Today

  1. Somebody means to call back
  2. Something urgent happens instead
  3. It is Friday
  4. The opportunity is gone
  5. Nobody ever knows it existed

With a system

  1. Anything that goes quiet is chased on a schedule you set
  2. Capped, with stop conditions — never a machine that nags forever
  3. It stops when they book, opt out, or you mark it handled
  4. Replies are forwarded to a person, not answered by a robot
  5. You can see what was chased and what came back

Data entry and CRM updates

Today

  1. The same details are typed into the form system
  2. Then into the CRM
  3. Then into the calendar
  4. Then into the invoice
  5. One of the four is wrong and nobody knows which

With a system

  1. The information is captured once, at the point it arrives
  2. It is written into each system by the same record
  3. Custom fields are mapped to how your business actually files things
  4. Every write is logged, so a discrepancy has a trail
  5. Nobody re-types anything

Document processing

Today

  1. A document arrives as an attachment
  2. Somebody opens it
  3. Somebody finds the four fields that matter
  4. Somebody types those into the system
  5. The document is filed somewhere findable, probably

With a system

  1. The document is captured and stored on arrival
  2. The fields you care about are pulled out and structured
  3. Anything ambiguous is flagged rather than guessed
  4. The record is updated where it belongs
  5. The file is attached to the record, not to an inbox

Qualifying customers

Today

  1. Everything that arrives gets the same attention
  2. Including the work you do not do
  3. Including the work outside your area
  4. Somebody spends real time discarding it
  5. The good ones wait behind the bad ones

With a system

  1. Every enquiry is scored against what you actually do
  2. Scope, area, urgency and completeness, using your criteria
  3. A deterministic rule floor catches anything expensive to get wrong
  4. Out of scope gets a courteous decline you wrote and approved
  5. The good ones reach you first, already sorted

Internal handoffs

Today

  1. Somebody has to tell somebody else
  2. By message, or in person, or not at all
  3. The second person asks for context
  4. The first person finds it again
  5. Nobody can reconstruct who knew what, when

With a system

  1. The handoff fires on the event, not on somebody noticing
  2. The context travels with it
  3. It escalates if nobody acknowledges
  4. Every step is logged
  5. When something needs checking, there is a trail rather than a memory

Each stage in detail, and what it does when it fails →

03 — The philosophy

We don't make your business adapt to the software. We build the system around the way your business operates.

Most automation is a product you have to bend your operation around. The engine underneath every system we build is the same five stages; what changes is the configuration, and the configuration is your business.

The five stages every system reduces to Capture, understand, decide — then a branch into one of several outcomes — then act, then track, ending with the tools the business already uses being updated in place. Capture Understand Decide Act Track Your existing tools one record, first what was actually written your rules, and the model update, reply, book, escalate every stage logged updated in place

It connects to what you already run

There is nothing new to log into and no seat licence. The system writes into the tools your team is already in — CRM, calendar, email, SMS, forms, documents, internal systems — in place.

It is not a chatbot

These systems read, decide and act. They do not hold conversations. The model's job is to understand what arrived; the decision is made by your rules and the model together, with a deterministic floor underneath anything expensive to get wrong.

It fails toward you, never toward your customer

When a step cannot complete, it stops and says so rather than continuing with a default. The worst case is somebody doing one item by hand — which is what they were doing anyway.

04 — Industries

Every business has a different bottleneck.

Same architecture, different configuration. These are examples of what the engine can be configured to do — not committed markets, and not a claim we have built them. One of them is running; the rest are shapes.

Law Running in production

The workflow

  1. Enquiry arrives on the firm's website
  2. Phone and email verified, line type recorded
  3. Existing contacts screened for the named opposing party
  4. Practice area, county, jurisdiction and urgency read from the description
  5. Scored record written to the case management system
  6. Attorney notified with one plain-English outcome line
  7. Client gets a booking link — or, on a flag, nothing at all

What it connects

  • Practice management system, with eight custom fields
  • Phone and email verification services
  • Calendar and booking
  • The firm's own outbound email account

The only one of these six that exists. The firm is not named here and will not be until they have given written permission.

Real estate Illustrative

The workflow

  1. Lead arrives from a listing, a form or a call
  2. Property of interest identified from what they wrote
  3. Motivation and timeline read from the description
  4. Qualified against price band and area
  5. CRM record created with the detail attached
  6. Follow-up sequence starts, capped and stoppable
  7. Showing or call booked against real availability

What it could connect

  • Your CRM
  • Calendar
  • SMS and email
  • Listing and form sources

This is one possible system, not a product we sell off a shelf.

Home services Illustrative

The workflow

  1. Enquiry arrives by form, call or text
  2. Contact details verified
  3. Job type and urgency read from the description
  4. Emergency phrasing caught by a deterministic rule, not a model's judgement
  5. Routed to the right person, or escalated until acknowledged
  6. Customer gets the appropriate reply immediately
  7. Booking and follow-up handled without anyone remembering

What it could connect

  • Job management software
  • Calendar and dispatch
  • SMS, voice and email
  • Web forms

This is one possible system, not a product we sell off a shelf.

Landscaping Illustrative

The workflow

  1. Lead arrives
  2. Property details captured, including what they could not describe
  3. Service selected from what they actually asked for
  4. Qualified against area, size and season
  5. Estimate workflow triggered with the detail already attached
  6. Scheduled against real crew availability
  7. Follow-up runs on the ones that go quiet

What it could connect

  • Your CRM or job system
  • Estimating and invoicing
  • Calendar
  • SMS and email

This is one possible system, not a product we sell off a shelf.

Accounting Illustrative

The workflow

  1. Lead arrives asking about a service
  2. What they need identified from the description
  3. Qualified against what you take on and when
  4. Document collection requested, with the specific list
  5. Documents captured, structured and attached on arrival
  6. CRM record built as the pieces come in
  7. Appointment booked once the file is complete enough

What it could connect

  • Practice or client management software
  • Secure document intake
  • Calendar
  • Email

This is one possible system, not a product we sell off a shelf.

Construction Illustrative

The workflow

  1. Enquiry arrives
  2. Project type identified from what they wrote
  3. Scope and rough size extracted
  4. Qualified against the work you take and the area you cover
  5. Routed to the right estimator
  6. Estimate workflow triggered with the detail attached
  7. Anything out of scope gets a courteous decline you approved

What it could connect

  • Project or job management software
  • Estimating
  • Calendar
  • Email and SMS

This is one possible system, not a product we sell off a shelf.

05 — The arithmetic

How much repetitive work is hiding in your business?

Rough numbers are fine. This does not estimate a saving and does not promise one — it surfaces the load that is already there, which is the thing worth looking at before anyone talks about automating it.

The arithmetic, written out

(enquiries × minutes each) ÷ 60, plus hours on follow-up, re-typing and scheduling. That total is the repetitive load already in the business. It is not a saving, and we would not present it as one — some of that work is judgement, and judgement stays with a person.

Two things we will say plainly on the call. A figure you state is evidence; a figure we supply is marketing — so we build this from your numbers, not ours. And below roughly twenty to thirty enquiries a month the arithmetic usually does not work, in which case we will tell you that rather than sell you something.

06 — The engagement

Seven stages, and the methodology is as much of the product as the code.

  1. Discover

    How the business actually operates. What arrives, who touches it, where it stalls, and what it costs when it does.

  2. Identify

    Find the repetitive work and the bottlenecks — and explicitly, what should not be automated.

  3. Design

    Map what the system should do, including what happens when each step breaks and who finds out. Written down before anything is built.

  4. Build

    Develop and configure. Reusable components where they exist, work specific to your business where they do not.

  5. Test

    Simulations, edge cases and failure scenarios. Every misclassification found becomes a pinned regression test in the same change.

  6. Deploy

    Live, with you watching it. Anything misclassified gets corrected the same week it appears.

  7. Optimise

    Monitoring, and improvement as the business changes. This is what the monthly pays for.

What the engagement assumes from you, and how pricing works →

07 — One system we built

Not a demo. A system running against a real business's live software.

A solo law practice in Southwest Michigan, live since 27 August 2026. An enquiry arrives on the firm's website and in roughly fifteen seconds, without anyone touching a keyboard, all of this happens:

  • Intelligent intake

    The submission is recorded before any external call, so nothing downstream can lose it.

  • Verification

    Phone checked and normalised with the line type recorded; email checked for deliverability.

  • Screening

    Existing contacts searched for the named opposing party, reporting the count and the names — never a cleared status.

  • Classification

    Practice area, county, jurisdiction, urgency and completeness read from free text the way a person would read it.

  • Routing

    Five defined destinations, decided before go-live rather than at runtime.

  • Integration

    A scored record with eight custom fields written into the firm's case management system.

  • Notification

    One email to the attorney answering one question: should I call this person back.

  • Failure handling

    A conflict flag sends the client nothing at all and tells the attorney why. Silence toward the client is the correct output.

Read this as one example, not as the company

It is a law firm because that is where the first engagement came from, not because we sell law-firm software. What generalises is the architecture and the delivery method. It is also not a case study: zero errors across nineteen executions and seven real enquiries is a clean record and a small sample, two consultations are booked and neither has been held, and there are no results on this page. We would rather show you the thing running, live, on a call.

08 — Where we actually are

We are new, and we are not going to pretend otherwise.

You have read this far, so here is the part most vendor sites leave out. There is no client roster on this page because there is not one to show.

  • 1

    system in production

    Live since 27 August 2026, running on the client's own systems and sending from their own account.

  • 0

    paying clients, and $0 collected

    No signed agreements, no revenue, no testimonials. Stated here rather than left for you to work out.

  • 0

    errors in production so far

    Across nineteen executions and seven real enquiries. A clean record and a small sample — both halves of that are true.

  • 115

    passing tests on a platform nobody runs

    A multi-channel intake platform, built end to end and deployed for no customer. Real, and not a reference.

  • 5

    stages every system reduces to

    Capture, understand, decide, act, track. The engine is the same; the configuration is what you are buying.

  • 22

    clients one person can carry

    The ceiling, worked out from real delivery hours rather than guessed. We do not take on work we cannot maintain.

09 — Where we stop

The limits are the point.

A vendor who will not say no to anything is a liability attached to your business. These are refusals, not a roadmap:

  • No computed deadlines. Nothing with a legal or financial due date is calculated by our software, at any price. Reminders off a date a human entered; never the arithmetic.
  • No one-time builds. Every engagement carries a monthly, because a workflow that quietly deactivates six months after handover is worse than never having built it.
  • We do not sell websites. One historical engagement includes one. It is not a product and never appears on a proposal.
  • No automating a process you cannot describe. If nobody can say what currently happens, discovery is not finished and building would set the confusion in concrete.
  • No uptime or response-time promises. We do not control the platforms underneath us, and a promise built on someone else's availability is one we cannot keep.
  • No cleared status on any screening step. The system reports what it found, by name. Whether that matters is a judgement, and it is yours.

The full list, and the incidents behind it →

Questions we get

What do you actually automate?

Work that happens the same way every time and currently depends on a person being available. If nobody at the business can describe what currently happens, discovery is not finished and we do not start building.

Do I need a new website first?

Almost never. We do not sell websites. The system sits behind whatever you already have — a form, a phone line, an inbox — and we would rather connect to it than give you a reason to spend money before you have seen anything work.

What happens when it gets something wrong?

It stops and tells you, rather than continuing with a default. That is the design decision the whole system is built on. The worst case is that somebody does that one item by hand, which is what they were doing anyway.

Have you done this for a business like mine?

Probably not, and we are not going to pretend otherwise. There is one system in production and a second platform built end to end that has never run for a customer. Zero paying clients. What carries across industries is the architecture and the delivery method, not a template for your sector.

What does it cost?

An implementation fee and a monthly, always both. There are no figures on this site because there is no validated pricing outside the one vertical we have configured, and a number published today that moves in a proposal next week is worth less than no number.

Who am I actually dealing with?

Connor Bittner, in Berrien County. One person, which is a real constraint rather than a boutique-agency line: we do not take on work we cannot maintain, because an unmaintained automation is a liability handed to a client.

Show us how your business works.

Tell us what your team spends too much time doing and we will work out where a system would make the biggest difference. Forty-five minutes, and you get the arithmetic on your own numbers whether or not you hire us. If it does not clear the bar, that is a fine outcome and we will say so.

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